Anerley Flowers is proud to be the trusted local florist for households and businesses throughout Anerley and surrounding areas. We are committed to delivering only the freshest, highest-quality flowers—every bouquet is crafted with care and supported by our Fresh Flowers Guarantee. If your flowers do not arrive in perfect condition or do not meet our freshness promise, we are here to put things right.
Upon delivery, your flowers should arrive vibrant and fresh, beautifully arranged and presented. In the rare instance that your order is damaged on arrival, please contact us promptly—ideally within the same day of receipt. Our team may request photographs of the damage to help us resolve your issue as quickly as possible. We value every customer and will ensure you receive our best attention in such cases.
We guarantee the freshness of our flowers for a minimum of five days from delivery, provided they are cared for according to the care instructions supplied. Some seasonal blooms may naturally last longer or shorter, but we always select flowers at their peak for maximum vase life. If your flowers fade or wilt within this period despite proper care, please let us know within five days of receipt so that we may assist you.
Your satisfaction is our priority. Should you receive flowers that fall short of our freshness or quality standards, you are entitled to request either a replacement bouquet or a refund. We will discuss these options with you to determine the resolution that best suits your needs. To process refunds or replacements, we may require photographic proof of the issue and details about your original order. Refunds are processed back to the original payment method, and replacements will be delivered as soon as possible at a time convenient to you.
We are dedicated to providing excellent customer service and want every experience with Anerley Flowers to be a positive one. If you are unhappy with any aspect of our service, product, or delivery, please reach out to us directly. You can contact us during business hours or use our contact form to submit your feedback at any time. Clearly describe your concern, including your order details and any supporting information. A member of our team will acknowledge your complaint promptly and aim to resolve the issue within three business days, keeping you updated throughout the process.
As a local Anerley florist serving both homes and businesses in our neighbourhood, we take great pride in our reputation for quality and customer satisfaction. Our policies are designed to ensure you receive fresh, beautiful flowers every time you order. Thank you for choosing Anerley Flowers—your trust and satisfaction mean everything to us.
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