These Terms & Conditions (“Terms”) govern your purchase of flower arrangements and products from Anerley Flowers through our online platform. By placing an order with us, you confirm that you have read, understood, and agree to be bound by these Terms. Please read them carefully before completing your online purchase. These Terms apply to all customers in Anerley, London, and the surrounding areas served by Anerley Flowers.
Anerley Flowers is a business based in Anerley, offering online flower delivery within Anerley and nearby locations. These Terms apply to all transactions conducted on our website, covering floral products, bouquets, arrangements, and any associated gifts or accessories advertised for delivery.
Orders can be placed via our online store, where customers may choose from our range of floral arrangements and products for delivery. The process is as follows:
All orders are subject to acceptance and availability. Anerley Flowers reserves the right to refuse or cancel any order at our discretion. Should this occur, you will be notified and refunded for any payments made.
Full payment is required at the time of ordering. Anerley Flowers accepts payment through the online payment methods indicated at checkout. All prices displayed on our site are in pounds sterling (GBP) and include applicable VAT except where noted.
We offer scheduled delivery within Anerley and surrounding areas, subject to serviceable postcodes listed on our website. During checkout, customers can nominate a preferred delivery date; however, while we strive to meet your chosen date, adverse weather, traffic, or seasonal demand may sometimes cause delays. We will notify you of any significant delivery issues as soon as possible.
On occasions, certain flowers or products may be unavailable due to seasonal or supply factors. In such cases, we reserve the right to substitute with flowers of equal or greater value and as close as possible in design, style, and colour to your original selection. Where significant changes are necessary, we will attempt to contact you for confirmation before proceeding.
If you wish to cancel or amend your order, please act promptly. Cancellations or changes must be requested before your order has begun the preparation process. Once production or dispatch of your order has commenced, it may not be possible to cancel or amend.
Due to the perishable nature of flowers, returns are not generally offered. If you are dissatisfied with your order (e.g., damaged, wilted, or incorrect items), please contact us no later than 24 hours after delivery, including your order details and supporting photographs if possible. Anerley Flowers will review your complaint and, where justified, offer a suitable remedy which may include a replacement or partial/full refund.
It is your responsibility to:
Anerley Flowers will not be liable for:
Our total liability for any claim, whether in contract, tort (including negligence) or otherwise, shall not exceed the value of the order from which the liability arises. These terms do not affect your statutory rights as a consumer under UK law.
All content on our website, including images, product descriptions, branding, and design, remains the property of Anerley Flowers. No part of our website may be reproduced without express permission.
Your privacy is important to us. Any data provided by customers is handled in accordance with applicable UK data protection laws and our privacy policy. Personal data is used solely for processing orders, fulfilling deliveries, and enhancing your customer experience with Anerley Flowers.
These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these Terms or the supply of goods and services by Anerley Flowers will be subject to the non-exclusive jurisdiction of the English courts.
Anerley Flowers reserves the right to revise and update these Terms at any time. Any changes will be posted on our website. Continued use of our online store or placing orders after changes to the Terms constitutes acceptance of those updates.
If any provision of these Terms & Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.
These Terms, together with your order confirmation, constitute the entire agreement between you as the customer and Anerley Flowers for the supply and delivery of online flower arrangements and associated products.
These Terms & Conditions apply to all customers ordering from Anerley Flowers for delivery within Anerley and the surrounding local areas we serve. Please check our website or contact us to confirm eligibility if you are unsure about our delivery coverage.
Thank you for choosing Anerley Flowers for your online flower delivery needs in Anerley and the neighbouring communities.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Anerley, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Anerley.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
